Situ88 Privacy Policy – Member Personal Data Protection

Situ88 is committed to protecting the privacy of every member who uses our platform. This Privacy Policy explains in detail how we handle your personal information — from the moment you register through to your activity on the platform.

We believe transparency is the foundation of trust. That is why we strive to explain every aspect of our privacy practices in plain language, free from confusing technical jargon. If you have any questions after reading this policy, our support team is available via live chat 24 hours a day.

This policy applies to all users of the situ88 platform, including the website, mobile app, and any related services we offer.

Situ88 collects your personal information through several channels to ensure the services we provide are safe, legitimate, and tailored to your needs. The types of information we collect are as follows:

We only collect information that is strictly necessary for the stated purposes. We do not collect data beyond what is required for our operations and applicable legal compliance.

The information we collect is used for legitimate and transparent purposes. Below is a detailed description of each data use purpose:

• Account management: Creating, verifying, and maintaining your account so you can login and use all platform features smoothly.
• KYC process & compliance: Verifying your identity to meet anti-money laundering (AML) compliance requirements and relevant regulatory obligations.
• Transaction processing: Processing deposits, withdrawals, and bonus payments securely and in a timely manner.
• Account Security: Detecting and preventing any unauthorised access, fraud, or suspicious activity on your account.
• Customer support: Providing effective assistance when you contact our support team.
• Platform improvement: Analysing usage patterns in aggregate to improve platform performance, design, and features.
• Service communications: Sending important notifications related to your account, security, and service updates.
• Promotions & personalised offers: Delivering relevant bonuses and promotions based on your usage patterns — provided you have not opted out of receiving marketing communications.

Situ88 has never sold or traded members' personal data. However, there are limited situations where we share necessary information with certain parties:

• Payment service providers: Banks, payment processors, and digital wallets that process your deposit and withdrawal transactions. They receive only the information necessary to process the relevant transaction.
• KYC service providers: Trusted identity verification companies that help us authenticate the documents submitted.
• Authorities and regulatory bodies: When required by law, court order, or a formal request from a legitimate law enforcement agency.
• Technical infrastructure providers: Cloud computing and cybersecurity companies that provide infrastructure for our platform — subject to strict confidentiality agreements.

All third parties working with situ88 are required to comply with privacy and data security policies that are equal to or stricter than our own standards. Every data-sharing agreement is bound by a contract specifying the permitted purposes of use and prohibiting the use of data for any other purpose.

The security of your data is a responsibility we take extremely seriously. situ88 implements multiple layers of technical and organisational security measures to ensure your information remains protected at all times:

• TLS 1.3 Encryption for all data transmissions between the platform and your device, ensuring no third party can intercept information in transit.
• Encryption of data at rest uses AES-256 standards for all sensitive data stored in our database.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of protection during login.
• 24/7 Threat Monitoring by our cybersecurity team, who continuously monitor for suspicious activity in real time.
• Regular security audits by independent external security firms to identify and address any vulnerabilities before they can be exploited.
• Internal access controls strict controls ensure that only authorised personnel can access members' personal data, and every access is logged for audit purposes.

While we take all reasonable steps to protect your data, no system is completely free from risk. If you suspect your account has been compromised, please contact the situ88 support team immediately.

Like most online platforms, situ88 uses cookies and similar technologies to enhance user experience and platform performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and language settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how members use the platform — which pages are visited most, how long sessions last — so we can continuously improve our services.
• Functionality Cookies: Remembering your personal preferences such as language, display settings, and game preferences to deliver a smoother experience.
• Marketing Cookies: Used to deliver more relevant promotions and offers based on your activity on the platform. You may choose to opt out of these cookies.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some platform functionality.

Situ88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

In general, data retention periods are as follows:

• Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Security logs: Retained for 2 years to facilitate investigations in the event of any security incident.
• Marketing data: Deleted within 30 days after you choose to opt out of marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process is carried out using industry-standard methods to ensure data is unrecoverable.

As a situ88 member, you have the following rights regarding your personal data. We are committed to fully respecting and facilitating these rights:

To exercise any of the above rights, please contact the situ88 support team via live chat. We will process your request within 30 business days. For complex or extensive requests, we may require additional time and will notify you accordingly.

The situ88 platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect or process any personal information from individuals who are underage.

Should we find that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered on this platform without authorisation are required to contact us immediately.

Situ88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any amendments will be published on this page with a new updated date.

For significant amendments, we will notify members via in-platform notifications or email at least 7 days before amendments take effect. It is your responsibility to review this page periodically to stay informed of how we handle your data.

Your continued use of the situ88 platform after the effective date of any amendments is considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the situ88 platform.
• Support Email: [email protected] (displayed as plain text only)

We are committed to responding to every privacy-related enquiry within 3 business days. For more complex complaints, we will provide a more accurate estimated resolution time when we follow up with you.